Smith & Sons is the renovation specialist comprising many family businesses located across Australia, with a focus on delivering stunning renovations and customer satisfaction to the highest degree. The company has completed more than 15,000 home renovations and has amassed a huge following of happy clients, as well as a proven track record of concept-to-completion reliability.
For homeowners, especially in the current climate, Smith & Sons offers an outstanding proposition for your next renovation. “We live and breathe home renovations,” says Glenn Adam, Smith & Sons operations manager. “We know the lasting, positive impact that a special renovation can have on your family and lifestyle and we’re as excited about your home renovation as you are. We’re all about family values and we understand the pressures of daily life. That’s why we developed the Design-Plan-Construct process, for a stress-free build and added peace of mind.”
For people who are already busy, being able to rely on your builder to complete your project is paramount, while finding a builder with the expertise to match your requirements is a bonus. Smith & Sons can deliver on both. “Our team of builders and designers across Australia bring valuable, hard-won expertise to each of our renovation projects, and our proven process gives homeowners security and flexibility to achieve a unique home according to their standards, requirements and dreams. Whether you have no idea what’s possible or where to start, or you have some great ideas but are unsure about the next step, or maybe you have some plans drawn up but don’t know how to make them happen, we can step in and guide you through it all,” says Glenn.
For most people, their home is the background to their living and their biggest investment, but building and renovating can be incredibly challenging. Smith & Sons’ unique Design-Plan-Construct procedure was created to give clients transparency with a clear path forward, and no bill shock. Working with clients from start to finish, Smith & Sons makes the experience as smooth as possible. “We toss around ideas with our clients, we take on board everything they need and want, and we get an understanding of budget from the start. That means we can create precise designs and costings to deliver on stunning homes, in a way that is clear and transparent,” says Glenn. “This helps make the entire experience as streamlined and stress-free as possible, which
is a win-win for both parties.”
What sets Smith & Sons apart from other builders is the amount of time the team spends with their clients in the beginning. “We want to learn about you before we put anything on paper — your goals, your lifestyle, your expectations and your budget — because there’s no one-size-fits-all renovation,” says Glenn. “Only then can we work with you to achieve your dream home, built to high standards and within your means, that you can enjoy forever. We’re completely upfront and open from the beginning and this creates a relationship of trust. We tell our clients exactly what’s included in their renovation, we provide a detailed cost estimate, and we give a clear indication of timeframes. They gain confidence with this approach and we deliver
on our promises.”
Each build has a project manager to coordinate the process and keep the client in the loop about progress along the way, and they also act as the contact point for the client’s questions, thoughts or concerns, as well as manage any unexpected circumstances that may crop up along the way. This means the client liaises with only one key person who takes care of everything, rather than having to deal with multiple trades or issues on their own — providing enormous relief for people who are already juggling work, life and kids.
The team at Smith & Sons pride themselves on respect — it’s what they stand on and it goes a long way. They undertake extensive project planning before a job begins in order to minimise disruption while undertaking a renovation. The teams of builders and trades are committed to working in a courteous manner within a home and they aim to keep things local, meaning your builder understands your community, takes pride in shaping that community and feels a greater sense
of responsibility for a job well done.
The Smith & Sons family is made up of a large group of trusted builders and all of them are committed to excellence. It’s this approach that gives them their impressive reputation. When clients provide feedback, they use words such as “honest”, “prompt”, “efficient” and “high quality”, and say their trades were “friendly”, “respectful” and “outstanding”, so it’s no wonder they continue to recommend Smith & Sons to others.
“The best thing about specialising in renovations and extensions is the satisfaction of doing a job well, and knowing that you’ve created something the homeowners love and will live in for years to come,” says Glenn. “We get an enormous buzz out of seeing our clients’ faces light up when they enter their renovated home for the first time, and watching the kids explore their new spaces. We’re committed to this level of client satisfaction and work hard to achieve it, every time.”
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