Workshops for businesses in the home improvement sector and building industry
Learn more to earn more in 2013 with in house training solutions suitable for all businesses in the industry including: appliance retailers, carpet retailers, hardware retailers and suppliers, lighting retailers, wholesale suppliers to the construction industry, plumbing suppliers and kitchen and bathroom showrooms. You will get tailored training sessions to meet the needs of your business and get the most out of your staff by providing them with real life training to increase their skills and grow your business.
We deliver one off workshops or develop comprehensive on-going training programs for your business. Training can be run at a time and place that suits your business and is run by practising industry professionals. With expertise including retail, design, sales, marketing, and business management. They are all qualified, experienced trainers, who understand your industry and can tailor training sessions to meet the needs of your business.
Topics could include:
DESIGN TRENDS: Get to know and understand the latest design trends and how they can assist you to increase your sale to the customer
DESIGN DOCUMENTS: Learn how to read and interpret design documents in order to discuss particulars with the customer relating to layout, leading to better selections of fixtures, fitting and appliances for the area
COLOUR: Learn about colour and how this knowledge can to provide professionalism in the sales process
ARCHITECTURAL STYLES: Learn some basic architectural styles and language to enable you to show empathy for your customers home by selling appropriate products
PROJECT PLANNING: Introduction to the timing of trades in a kitchen or bathroom project to provide a holistic sales approach to the customer experience
BODY LANGUAGE: How to read the body language of your customers and use this to better communicate and make the sale
CLOSING THE SALE: Learn how to move a customer from interested to making the sale
HANDLING OBJECTIONS: Learn how to overcome objections which can be the hardest part of selling. Gain commitment from your customers and increase your sales rate
EMOTIVE AND LIFESTYLE SELLING: Why do people buy what they do? Learn about what motivates your customers to make a purchase and how this can be different for different purchases
THE PSYCHOLOGY OF THE SALE: Understand the process your customer goes through in making a decision to purchase. If you know where they are at with their decision making you can assist them to make a final decision
What will I get out of it?
- Increase rapport with your customers and have empathy for their project
- Provide a more professional sales experience
- Increase repeat business and referrals from existing customers
- Sell emotively to heighten the sales opportunity
- Increase the average sale, items per sale and conversion rate
- Increased confidence in dealing with customers
Session topics are not limited and can be customised to meet your business and training needs. We specialise in designing customised training and can develop sessions in consultation with you. If you would like more information please contact Julie Shaw at Designer Training on 07 3505 7100 or email j.shaw@designertraining.edu.au
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